Refund policy

Refund Policy
We want you to sleep on it — literally. Your trial starts the day your order is delivered, not the day you order it, so you can try it in your own bedroom instead of a showroom.

Return window
You have 30 days from delivery to start a return. Contact us any day of the week and we'll email you a prepaid return shipping label — you don't pay to send it back.

Condition
Please keep the item clean and in reasonable condition. Every return is inspected and cleaned, then donated to local charities rather than sent to landfill. We never resell used products.

Return processing fee
A flat $9.99 per refund covers that inspection, cleaning, and donation handling. There is no restocking fee, and the fee is waived on blanket weight exchanges.

How to start a return
1. Contact us. Email care@aricove.com with your order number. Our team is available 7 days a week and replies within 24–48 hours.
2. Get your label. We'll email you a prepaid return shipping label. No printer? Let us know and we'll arrange a QR-code drop-off instead.
3. Ship it back. Pack the item and drop it off.
4. Refund issued. Once we receive and inspect your return, your refund — minus the $9.99 processing fee — is credited to your original payment method, typically within 3–5 business days.

Exchanges
Picked the wrong weight? Swap it within 30 days at no cost. We cover return shipping both ways and waive the processing fee. Each order is entitled to one exchange request. (Between two weights when ordering? Round down.)

Damaged or defective items
If something arrives damaged or fails within the 3-year warranty period, we'll replace it. Email care@aricove.com with your order number and a photo.

Late or missing refunds
Refunds are issued to your original payment method within 3–5 business days of inspection, though your bank or card issuer may take a few days longer to post it. If it has been more than 10 business days since we confirmed your refund, email care@aricove.com and we'll trace it for you.

Where we ship
We currently ship within the United States only, so returns and exchanges are available on US orders.
 
Questions? Email care@aricove.com — 7 days a week, with a reply within 24–48 hours.