Frequently Asked Questions

Email Support

Support Email

care@aricove.com

Check out the most frequently asked questions about our products, orders and shipping here. Please feel free to contact us at care@aricove.com if you have further questions.

Order & Shipping

We accept the following payment options:

  • Credit cards including Visa, Mastercard, American Express and Discover.
  • Debit/bank card.
  • PayPal.
  • Google Pay and Apple Pay.

We offer the following financing option:

  • AfterPay

For more information about AfterPay, visit Afterpay’s official website here: https://www.afterpay.com/   

All orders are eligible for free shipping to the 50 states in the United States.

For orders going to the 48 contiguous states*, additional charge may apply if you select to upgrade for a faster shipping method.

For orders going to Alaska and Hawaii, we currently do not offer any expedited or priority shipping options.

*Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming.

We ship to all 50 states in the United States. Orders shipped to Alaska and Hawaii may take an additional 3 – 5 days for delivery.  

We currently ship our products in the United States from multiple distribution centers across the country for the fastest delivery possible.

Your orders are handled by USPS, UPS or Amazon Logistics. To ensure the fastest delivery possible, your order will be assigned to one of our shipping partners based on their availability and the nearest stock location when we receive your order.

We are not able to select which shipping partner to use for your order.  

Yes, our shipping partners deliver on Saturday or Sunday. Please refer to the tracking details provided by the shipping carrier assigned for your order to see the progress and he most current estimated delivery date.

Since all our shipping is handled by third-party carriers for the speed, we are unable to schedule delivery for your order and promise that it will definitely be delivered on a specific date.

Once shipped, deliveries typically arrive in 2 - 5 days to the 48 contiguous states in the United States, and up to 10 - 14 days to non-contiguous States/Territories including Alaska and Hawaii. Exclusions apply for all major holidays and in case of courier services disruption.

You will receive the tracking number via email as soon as your order is shipped. You will find a link to the online tracker for your order in the same email.

The signal between the shipping carrier’s tracking system and their facilities may be delayed for up to 12-24 hours (it may be longer during major holidays or busy period).

If you feel that something is wrong with your shipment, please feel free to contact us through email on care@aricove.com and our friendly support team will help you out.  

We are unable to offer gift wrapping for orders at the moment.

To get your order shipped to you the quickest possible, there is only a very small window before a shipping carrier is assigned. We ask you to please check that all your details are entered correctly before submitting your order.

If you needed to cancel or make changes to your order, please contact us through email on care@aricove.com and our friendly support team will help you out.

Please use the email account you used for your order and include your order number in your email to us for us to process your request for you the quickest possible.

Please contact us through email on care@aricove.com and our friendly support team will help you out.

Please use the email account you used for your order and include your order number and the promo code in your email to us.

Returns & Exchanges

Your 30-day money back guarantee begins when your items are delivered. If you were dissatisfied with your product for any reason, contact us on care@aricove.com to initiate your return within your guarantee period.  

We are sorry to hear that your product did not arrive in a perfect condition.

Please contact us on care@aricove.com and our friendly support team will help you out. We will need to know a little more about the issue are experiencing to offer the best solution for you.

We offer a 3-year warranty on our products. Please register your product for warranty using this online form: https://www.aricove.com/warranty/   

If you would like to return your product within the 30-day money back guarantee period, please contact us on care@aricove.com and our friendly support team would be happy to help you out.  

You can expect the refund amount to be initiated within 1 business day upon the delivery of your returned order. Our compliance team will check the item carefully once we received it before issuing a refund. Once a refund has been issued by us, you will receive an email notification from us confirming that and the refunded amount.

From there onward, it depends on the financial institution you used for the payment. Generally, it takes no longer than 5-7 business days.

You must return all content but you don’t need to use the original box for a return or exchange. However, as our packaging box was made for each product, it may be best to use it for your return as well.  

All returned and exchanged products are checked and examined carefully for quality improvement purposes. From there onwards, they will be cleaned and donated to charities, or recycled depending on the regulations of the localities.  

Use Instructions

You may use a weighted blanket just as how you would use a normal blanket for sleep or relaxation.

You may use it by itself, or in conjunction with other bedding items such as a comforter (on top of your weighted blanket) or a top sheet (under your weighted blanket) if preferred.

You may cover half of your body from your waist down, stick your foot out, or cover your body fully up to your chest.

For more information, check out our ‘how to use a weighted blanket’ article here: https://www.aricove.com/pages/how-to-use-a-weighted-blanket

Additionally, it is very important that you use a weight selection that is suitable for you. For more information, check out our ‘how to choose the right weighted blanket’ article here: https://www.aricove.com/pages/how-to-choose-the-right-weighted-blanket   

For some people who are new to sleeping with weight, an adjustment period of 1-7 days in the beginning may be expected.

We recommend you start by covering your lower body from the waist down as our abdomen and thighs are generally more welcoming to new sensory input. You may stick your foot out if that feels natural to you.

Covering the lower body may already do for some of us. You may try covering your upper body as well once you get used to sleeping with it.

For more information, check out our ‘how to use a weighted blanket’ article here: https://www.aricove.com/pages/how-to-use-a-weighted-blanket

Care Instructions

Yes, every product comes with a detailed care instruction manual which you will find in the box.  

The Aricove weighted blankets and blanket covers are machine washable. All products have been pre-washed and pre-shrunk.

Please be sure to wash them by themselves and separate from any other clothing to prevent snagging and damage.

Also, please check that it is within your washing machine’s maximum load capacity before proceeding.

You may machine wash your weighted blanket and/or blanket cover using a delicate cycle at 90°F – 110 °F with the spin speed limited to 400rpm – 600rpm.

For more details, check out our ‘how to wash a weighted blanket’ article here. You will also find the detailed care instruction manual comes with your weighted blanket and/or blanket cover in the box.

https://www.aricove.com/pages/how-to-wash-a-weighted-blanket

The Aricove weighted blankets and blanket covers are safe for tumble dryer. All products have been pre-washed and pre-shrunk.

We recommend having it air-dried flat in a cool, dry place as it dries rather quickly.

If preferred, you may use a tumble dryer as well. Please use only low heat (90°F maximum).

For more details, check out our ‘how to wash a weighted blanket’ article here. You will also find the detailed care instruction manual comes with your weighted blanket and/or blanket cover in the box.

https://www.aricove.com/pages/how-to-wash-a-weighted-blanket 

Weighted Blankets 48"x72" 10lb, 12lb, 15lb, 17lb & 20lb

We suggest that you consider our recommendations below based on your personal factors – such as your bodyweight, sleep habit, and body conditions.  

how to choose a weighted blanket

If you have more specific questions, feel free to contact us on care@aricove.com and our friendly support team will help you out.

It would be best to ask if they have used a weighted blanket before, and how they feel about the weight selection they had used.

Otherwise, do an estimate to your best knowledge and follow our recommendations below.

how to choose a weighted blanket

If you have more specific questions, feel free to contact us on care@aricove.com and our friendl y support team will help you out.  

We do not recommend sharing a weighted blanket. It is because bodyweight, preferences and many other personal factors vary and that affects how each of you feel about the weight individually.

Also, when sharing, your weighted blanket is unlikely to cover you, nor your partner, fully like a cocoon.

Therefore, we suggest that each person gets their own weighted blanket instead of sharing.

do not share a weighted blanket

This weighted blanket is measured 48”x72”, perfect for one person to use personally.

You will find your weighted blanket packed and protected in the branded tote with a user manual and warranty information in the box.

Since Aricove’s inception, we have used no plastic in our packaging to eliminate plastic waste.  

Our fabric has been pre-washed and pre-shrunk for added durability and longevity. Fillings are securely sealed in each compartment with additional layers on the inside of the blanket to prevent wear and tear over time.

You may use your weighted blanket by itself, or with other bedding items such as a comforter (on top of your weighted blanket) or a top sheet (under your weighted blanket) if preferred.  

You may consider getting a blanket cover for your weighted blanket if you prefer not to wash your weighted blanket, your washing machine has a limited capacity, or you would like extra protection for your weighted blanket investment.  

Weighted Blanket Covers 48"x72"

You may consider getting a blanket cover for your weighted blanket if you prefer not to wash your weighted blanket, your washing machine has a limited capacity, or you would like extra protection for your weighted blanket investment.

There are 10 anchor points to connect them together on the inside of the blanket cover to ensure they stay fastened and secured.

Simply connect the 10 buttons on the blanket cover on the inside of it to the 10 loops on your weighted blanket.  

This weighted blanket is measured 48”x72” with a small margin enabled for any unforeseeable shrinkage, perfect for our matching weighted blanket in 48”x72”.

You will find your weighted blanket cover packed and protected in the branded pouch with a user manual and warranty information in the box.  

Since Aricove’s inception, we have used no plastic in our packaging to eliminate plastic waste.  

Weighted Blankets 36"x48" 5lb

This small weighted blanket may be used by kids and adults. Kids may use it just as how they would use a normal blanket for sleep or relaxation. And adults may use it to cover their lower body and/or abdomen for relaxation and sleep.  

This weighted blanket is measured 36”x48”, perfect for one person to use personally.  

You will find your weighted blanket packed and protected in the branded carry bag with a user manual and warranty information in the box.  

Since Aricove’s inception, we have used no plastic in our packaging to eliminate plastic waste.  

Our fabric has been pre-washed and pre-shrunk for added durability and longevity. Fillings are securely sealed in each compartment with additional layers on the inside of the blanket to prevent wear and tear over time.  

Adults may use this weighted blanket by covering their lower body and/or abdomen for relaxation and sleep.

If you would use this weighted blanket with a comforter or a larger blanket, please have it on top of the weighted blanket so that the weighted blanket can follow the shapes of your body properly.  

Your child may use it just as how they would use a normal blanket for sleep or relaxation.

Note that your child should be able to carry the weighted blanket or push it away easily to use this weighted blanket.  

Just like introducing anything else to a child, don’t force it. You may open the package with them together and let them ease in slowly.

Start by placing the blanket on their foot and slowly moving up the rest of their body.

Also, it is no secret that children copy a lot of what they see – so you may consider showing them how to use it yourself.